ER
Eran R
1 reviews | Active since Apr 2018
02 Oct 2019, 12:51
NO
After trying on numerous occasions for MTN to fix their mess up I get a message on messenger asking me for my I.D number and username. Why cant a consultant contact me? Why am I being asked for personal information via messenger? Then I get told to phone 135? What kind of service is this? Being a customer of MTN I have no words anymore. Whats the use of putting my issues on Hello Peter or FB when MTN is not contacting me and assisting in fixing their problem. Should I now approach the news papers?
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Replies (4)ER
Eran R's updateReviewer Update
04 Oct 2019, 10:04I do not have a problem with the billed amounts. My problem is im being billed but i am not receiving the correct data. Can a consultant call me so I can explain myself. As i cannot be keep typing my explanations and you people font understand me. I signed up for 10 gig day and 10 gig night data but i only received 5 gig which part of tgat dont you people understand? This is very upsetting. I want what i paid for. I paid the full amount with the pro rata full amount. But only got half. So i await your reply.
ER
Eran R's update04 Oct 2019, 10:04
Reviewer Update
I do not have a problem with the billed amounts. My problem is im being billed but i am not receiving the correct data. Can a consultant call me so I can explain myself. As i cannot be keep typing my explanations and you people font understand me. I signed up for 10 gig day and 10 gig night data but i only received 5 gig which part of tgat dont you people understand? This is very upsetting. I want what i paid for. I paid the full amount with the pro rata full amount. But only got half. So i await your reply.
ER
Eran R's updateReviewer Update
04 Oct 2019, 11:34Hi. I just received 1.3 gig data to my data sim. I am still owed 5 gig. I would like to ask when will i be receiving that data. As the data that you just gave me was allocated for the pro rata tgat was originally given tobme incorrectly. And when you gave me this months data on the 12th September 2019 i was onky given 5gig and I was suppose to get 10 gig. As i paid for the contract in full. Thank you please advise further
ER
Eran R's update04 Oct 2019, 11:34
Reviewer Update
Hi. I just received 1.3 gig data to my data sim. I am still owed 5 gig. I would like to ask when will i be receiving that data. As the data that you just gave me was allocated for the pro rata tgat was originally given tobme incorrectly. And when you gave me this months data on the 12th September 2019 i was onky given 5gig and I was suppose to get 10 gig. As i paid for the contract in full. Thank you please advise further
ER
Eran R's updateReviewer Update
16 Oct 2019, 09:59Good morning Alice van der Merwe, I have now received my full day data for this package but my night data was not loaded to me. What is this new problem now with MTN?
Is this issue ever going to be resolved?
How do you people run this company?
I am being ****** by you people every month. And there is no positive results to my issues.
I want this contract terminated as you are not solving my problems with regards to this deal.
Is this issue ever going to be resolved?
How do you people run this company?
I am being ****** by you people every month. And there is no positive results to my issues.
I want this contract terminated as you are not solving my problems with regards to this deal.
ER
Eran R's update16 Oct 2019, 09:59
Reviewer Update
Good morning Alice van der Merwe, I have now received my full day data for this package but my night data was not loaded to me. What is this new problem now with MTN?
Is this issue ever going to be resolved?
How do you people run this company?
I am being ****** by you people every month. And there is no positive results to my issues.
I want this contract terminated as you are not solving my problems with regards to this deal.
Is this issue ever going to be resolved?
How do you people run this company?
I am being ****** by you people every month. And there is no positive results to my issues.
I want this contract terminated as you are not solving my problems with regards to this deal.
ER
Eran R's updateReviewer Update
30 Oct 2019, 10:08I have showed ISCASA all your correspondence, As I told you I want this contract terminated as you people were not giving me the data I signed up for. 3 months it has now been and i get told wait till the 11th November to get the full data package? I do not want this contract your'll are rogues. You people **** to ICASA as well gave them all incorrect information and stories. you call this customer satisfaction? And still no credit on this account as Delene showed me on her email.
ER
Eran R's update30 Oct 2019, 10:08
Reviewer Update
I have showed ISCASA all your correspondence, As I told you I want this contract terminated as you people were not giving me the data I signed up for. 3 months it has now been and i get told wait till the 11th November to get the full data package? I do not want this contract your'll are rogues. You people **** to ICASA as well gave them all incorrect information and stories. you call this customer satisfaction? And still no credit on this account as Delene showed me on her email.