1 reviews | Active since Jan 2017
No 50GB data or 10 000 minutes for me... #FalseAdvertising
<p>I took out a new contract with MTN while they where running their Woza Wednesday promotion which included 50GB data per month and 10000 mtn-to-mtn minutes per month for 24 months.</p> <p>The promotion was on 21 December 2016 and this was also the day I app**** for the contract. My sim was provisioned to the new contract on 28 Dec 2016, but till today I have not received the promotional data and minutes as advertised.</p> <p>I have made several calls to the customer care call center without success. I only get a new reference number or promise that it will be sorted the following day.</p> <p>My order number: ********** 2<br />Case number: ********** 5<br />Ticket number: ********** 2<br />Reference number 1: REQ ********** <br />Reference number 2: REQ ********** <br />Call reference number: ********** 45</p> <p>I feel that MTN has no regard for me as a customer and they are not providing the services I signed up for. Will I ever get the pro-rata data that is owed to me as well?</p> <p> </p> <p>Hopefully something will come from this and not just a generic reply that someone will contact you, which never happens...</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the mobile number 083****953 was provisioned on 2017-01-23 with the prorata amounts for the MTN Upgrade Promotion 50GB + 10000 on-net minutes bundle, the full amounts will be provisioned on the next provisioning date 2017-02-14. Please check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that the mobile number 083****953 was provisioned on 2017-01-23 with the prorata amounts for the MTN Upgrade Promotion 50GB + 10000 on-net minutes bundle, the full amounts will be provisioned on the next provisioning date 2017-02-14. Please check the detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
