TJ
Tristan J
1 reviews | Active since Nov 2013
31 Jan 2015, 14:06
No 3G, MTN says nothing after almost a week
I have a 3g contract with MTN. I reception is extremely bad lately, with HSPA and EDGE predominantly, sometimes, nothing. I was assured that my area had reception. I logged a query online early last week and have had no reply since. I paying for a service i'm not getting.
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Replies (1)
MTN South Africa's replyOfficial
11 Feb 2015, 12:00Hello Tristanjensen,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
MTN South Africa's reply11 Feb 2015, 12:00
Official
Hello Tristanjensen,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***