1 reviews | Active since Aug 2014
no 3G coverage since day 1
i had taken a contract out at mtn maponya mall, they gave fantastic service, but the call centre damages thier reputation as a brand, a sim only deal was taken out with 1GB of data every month. i havent been able to use my number as there is no 3G coverage in my area, when i do recieve 3G its poor. i have called mtn and no technician was send to sort out my problem, i was forced to take out a new number. i have no use for my mtn sim as it is useless to me, this has been going on for over 8 months now, i want this contract to be cancelled and my number to be on prepaid, i refuse to accept any other solutions to keep the contract. I dont know what else to do to cancel this contract , i am frustrated and i would not recommend anyone in Lenasia to take out a contract from mtn, their service is terrible, you hold on for ages and still do not reach a solution. AS A DESPERATE CLIENT, THIS CONTRACT HAS TO BE CANCELLED!
Coverage
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Best regards,
Coverage
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Best regards,