No 200 SMS's app**** and no feedback on query

Query Reference on mymtn : *** (date 31/08/2015)<br> <br> Query is now closed and no-one has had the decency to provide me the customer with feedback nor has the situation been rectified?! What is the point of this service offered on mymtn if this is the way it is dealt with?<br> <br> I then phoned the call centre on 1808. First operator could not help me because her system was offline. I then phoned back and the second operator kept me on hold for 10 minutes whilst she tried to figure out what was going on with this account and query. <br> <br> This is not complicated MTN - it really isn't.<br> <br> I upgraded this line. I get 100 minutes talk time, I get 300 MB data and 200 sms free per month. You receive your debit order on time without fail from my side. <br> <br> Please activate the 200 sms's that are supposed to come free on this account? <br> <br> Instead, I am only getting 15 sms's and then you charge me for sms's as well (see the August 2015 invoice).<br> <br> Please fix this MTN. I have tried using the various avenues you provide me with but none work?! Now I am forced to communicate with you via this website. Really?<br> <br> Come on guys.<br>