JW
Julian W

1 reviews | Active since Sept 2017

23 Sept 2017, 10:14

No 10gb data

Did an early upgrade and paid in the fee for it on 10 Sept. I was told the 10gb free data for 3 months would take 24-48hours to reflect. After 13 days of continuous calling mtn and waisting my included minutes and purchasing minutes and data due to *********** staff and lame excuses everyday that I call I get a different story. The package deal was advertised as a free j5 Samsung phone and 10gb of data. I had to one again waist my money driving and fuel driving back to collect the second phone a week later because mtn advertises there products and services when it doesn't exist and this is called false advertising and no one seems to care or help me getting the data and now airtime that I have waisted on making a lot of calls to them. Not to mentioned the rude staff who put the cellphone that I called down in my ear or tell me the manager who i dealt with is busy and he never calls back and let's me hang. Very unprofessional company and non existent service

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Oct 2017, 09:04
Official

Dear Julian,

At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

Kindly note we confirm the 10GB Yello trader promotion has been loaded on your number and you have been receiving your 10GB bundle monthly. The bundle was activated on the 2017-09-23.

I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.

Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,