Nine Months Later - Account Move Still Not Resolved

<p>Our organisation requested from Riedwan Giedah in Sept at MTN Kenilworth that an account be moved from another organisation to ours and we submitted all of the info accordingly. Nothing happened. In May we started following up via your call centre. On 25/5 we again logged the request # ********** 3, nothing happened. I phoned in again and after much deliberation was requested to resubmit the bankstatements which I did on 29/5 # ********** 8, and was assured the matter would be resolved in 24-48 hours, nothing happened. On 2/6 I was assured the matter has been escalated # ********** 3, nothing happened. On 6/6 I was again reassured the matter has been escalated # ********** 8, nothing happened. I phoned into the call centre on 8/6 and was assured that the matter would be escalated and I would be provided with email feedback, nothing happened. I today again phoned and was again told it would escalated. Is there anything that we can do to resolve this matter at the soonest and not just have it escalated? </p>