Nimita Reddy

I have definitely lost faith in MTN and their ability to provide “customer service” from having to deal with almost all your departments and people who were so quick to take a message or transfer a call and After a torturous 2 months of dealing with the most unprofessional,unpolite and useless MTN consultants by God’s grace I got into contact with Nimita Reddy. I received her email address from a friend and sent out a mail ,which she could have ignored but she didn’t, Yet she called me back and assisted me .Words cannot express my joy in speaking to Nimita . In all my time of being with MTN she is the most pleasant and helpful person I have ever dealt with. I am grateful for the service she has provided . For understanding ,resolving ,providing feedback and most of all calling back when she told me she would. I spoke to Nimita on Thursday and explained my Frustration. She Called me back on Friday and assisted with my upgrade and Today I had my phone delivered to me. Thank you Nimita for the outstanding customer service you provided . I appreciate your call backs and assistance. I have no doubt that your kindness and willingness to go the extra mile will take you far in your career and every bit of prosperity I am sure you deserve. May you shine bright to everyone that crosses your path the way you did to me . My Advice to MTN ,PLEASE send your call centre staff for basic training on how to be polite and how to have manners when speaking to customers and also how to ASSIST customers. Or better yet get Nimita to train them ,cos she definitely knows how to provide world class customer care. Regards Rochelle