Nightmare with MTN

<p>I got a top up package with MTN in January 2016 for my son which I was told I would not be able to exceed the R 55 allocated to every month and if I needed more I would have to buy and top up. Nevertheless I went into a MTN store to load a usage limit of 0.00 and this was confirmed to me by the consultant who helped me. Subsequently, I received bills of more than R 8000 for data usage. Since I became aware of the problem at the beginning of June the amount of time that I have spent on the phone to various MTN representatives is unbelievable. The ease with which people at MTN shove you from pillar to post is shocking. The multitude of differing versions of information you get is mind blowing. At one stage MTN told me it's not their problem I must take it up directly with the store. So I contacted the store manager who told me to contact the regional manager who told me to contact Mobiles Plus ( they sold me the contact on behalf of MTN ) who told me to contact MTN. Back to square one. So I called the call centre and had to explain the whole story again for the hundredth time to someone who said they will come back to me but hasn't. I'm completely disgusted. 808 should be called customer ill-service. MTN is now threatening to suspend my service because I reversed the debit orders, guess even those who don't do their jobs expect to be paid. (This is a summarised version ).</p>