RP
Rob P
1 reviews | Active since Jul 2012
16 Oct 2019, 09:38
nightmare upgrade process !
After spending more than 90 minutes on the phone with your call center I'm still no closer to completing my upgrade. After visiting your Summerstrand franchise office, I'm told that they can't do anything as "they are not MTN, but a franchise".
Is it possible that somebody who actually knows what they are doing & has the authority to actually complete an upgrade request call me .....or is it better that I contact @Vodacom for an offer....after being an MTN client for 10-years?
the reference number is: ***
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Oct 2019, 11:19Good day Mr Robert S Prophet,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and delay in response.
Hope you happy with the new Apple - iPhone 11 Pro Max upgraded to on ***.
Trust all is in order.
Kind Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and delay in response.
Hope you happy with the new Apple - iPhone 11 Pro Max upgraded to on ***.
Trust all is in order.
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply21 Oct 2019, 11:19
Official
Good day Mr Robert S Prophet,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and delay in response.
Hope you happy with the new Apple - iPhone 11 Pro Max upgraded to on ***.
Trust all is in order.
Kind Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and delay in response.
Hope you happy with the new Apple - iPhone 11 Pro Max upgraded to on ***.
Trust all is in order.
Kind Regards
Zamokuhle Ngubane
MTN
Best regards,
RP
Rob P's updateReviewer Update
21 Oct 2019, 11:32Many Thanks for sorting this out. Much appreciated!
RP
Rob P's update21 Oct 2019, 11:32
Reviewer Update
Many Thanks for sorting this out. Much appreciated!