Nightmare upgrade
<p>I was initially an Autopage client and moved to Mtn, in May I app**** for an upgrade 6gig ********** supposed to get day time 2gig plus 4gig night express, but they activated a normal 2gig day, 2gig night plus once off 2gig which they are charging me for. I went back to Mall Of Africa where I did my upgrade numerous times even called the call centre to get this rectified but nothing is happening. I have numerous reference numbers 1st one Req: ********** Ref: ********** 01 plus Req ********** . </p>
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MTN South Africa's replyOfficial
22 Aug 2016, 12:43Good Day Nhlanhla
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, we are waiting for the proof of contract so that we can attend to the matter.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply22 Aug 2016, 12:43
Official
Good Day Nhlanhla
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, we are waiting for the proof of contract so that we can attend to the matter.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
's updateReviewer Update
23 Sept 2016, 08:00Please sort out the billing as well I did an upgrade in May for R99 in my initial complaint I mentioned this. This morning i got a notification that you will debit R714,I DO NOT OWE THAT AMOUNT.
's update23 Sept 2016, 08:00
Reviewer Update
Please sort out the billing as well I did an upgrade in May for R99 in my initial complaint I mentioned this. This morning i got a notification that you will debit R714,I DO NOT OWE THAT AMOUNT.