1 reviews | Active since Sept 2016
NIghtmare upgarding at MTN
<p>I upgraded to MTN MYCHOICE+M on the 16 May 2016. The package was for R469 x24 months. MTN never upgraded my package and continued to charge me for the old package and for my cell phone which i had paid off. This has carried on until the present.. Every time i go to the brancy in Rivonia they tell me it has been rectified and it never has been. I continue getting exhorbitant bills which I have to pay because they are debited on my account. For JUne I was charged R1164.45 all becaues I was not told that the upgrade would take a month. To date, MTN now owes me R922.14. This does not include this month of October which I once again suspect is over budget. I am beyond frustrated with the service I have received. I must have visited the branch over twenty times. This is a waste of my time and money.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,