Nightmare to deal with MTN

<p>In January 2016, we app**** for a business Contract with MTN, Direct Business divition called bytes people solutions, after 5 months we finaly got the phone, only for the phone, Sony Experia to stop working in June, it reboots itself once disconnected from the charger, and it does not keep charge, and freeze constintly, since june i have been emailing the manager at Bytes people solutions to come and collect the phone, and up untill today 05/10/2016 i have not receive any feedback from this manager herewith is email address: ********** i aventualy took the cellphone to the MTN Store in Mall of the south, this happend on the 10/09/2016, on the 26/09/2016 i was then told after i called them, not they call me. that the earphones in the box is not Sony earphones and they could not complete there assestment on the phone, i then bought a pair of origenal Sony experia earphones, as the one that came with the phone now seemed to go missing, when the phone was handed in on the 12/09/2016 this happend on the 26/09/2016, Rose at the mtn store is not returning my emails and they have blocked my number in the store so i can not even call them to ask them if the phone has been replaced. i hold MTN responsible for this messup, we have verious other contracts with MTN and we are a business but there service sucks...</p>