NB
Nicole B

1 reviews | Active since Sept 2015

01 Jun 2016, 11:47

Nightmare service from MTN and still waiting and hoping for someone to assist

<p>I was on a business contract for about 10 years and converted to pay as you go around 24.05.2016. I am now trying to get my last 3 itemized billings from MTN in order to pay my account (I need the itemized billings due to extremely high bills). I have phoned them endless times on all sorts of numbers for the past week, sent them emails to different departments (business, customer care, pay as you go ....) but nobody can help me with my request in order to actually pay them their outstanding accounts. I get disconnected continuously or am advised to phone a different number for a zillionth time. I want to pay them but without my itemized billing it is impossible for me to pay the accounts. Pay as you go cant help me as the bills were on a business account. Customer care cannot help me as I need to speak to Business. I cannot get through to the Business centre at all or am then advised to phone a different number again. CRAZYYYYYYY.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply02 Jun 2016, 19:41
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

kindly be advised that will email the itemised billing to *** before the end of business tomorrow.

warm regards

mike

REQ:***

NB
Nicole B's update06 Jun 2016, 11:33
Reviewer Update

Hi Mike at MTN.

It is 3 days later now and I have not yet received the promised itemized billing via email. Maybe this is because it was a weekend. I am eagerly waiting to get it today with it being a MONDAY.

Kind regards

Nicole