Nightmare ordeal! Don't go near MTN! Useless bunch!

My complaint relates to what I deem to be a nightmare that I am experiencing with MTN online customer services as a whole.

I, on the 21st of Novemeber 2023, decided to process my upgrade package and take 2 additional lines due to the information provided by the sales agent.

A day Prior to that, however, I had called the online sales department to ask if I had a personalized deal offering like all the other previous years.

I requested the agent to call either call me back after confirming with his manager or have the manager call me, the call never came.

So I then proceeded with an application asking for the "best value for money" offer, I was offered the black Friday deal of R299/pm, 18 months for 200GB.

I upgraded my current line and took up two more packages (new line and existing line).

Hardly an hour later, another agent called and offered me a package for R399/pm, 18 months for 400GB.

I explained that that deal makes more sense and I would to take that one rather and cancel the ones I had just took.

She explained it is not possible and that the only way to resolve was to opt for early upgrades and being charged R500 per line.

I refused due to the fact that I had been furnished with misinformation when enquiring about the "best value for money" offering.

In the last 4 days I have spent over 12 hours on the online platform call lines being redirected from department to another in efforts to cancel these contracts and proceed with the desired ones.

It is clear to me that no one seems to know what they are doing as i have had to deal with over 30 agents in this period.

The number of times the phone has been dropped on my ear are countless.

Most agents claim that only the agent I took up the offer with can assist me in assisting me with the cancellation, she can not be reached.

All the times i have requested to speak to a manager or supervisor, I have been told that they are busy/unavailable.

The 7 day cooling off period is soon approaching with no assistance offered from MTN.

I am highly dissatisfied and extremely disgruntled as a customer that has been with MTN for over 10 years.

Kindly see to it that my query is dealt with as soon as possible and complacent and *********** staff/employees are dealt with and held to account.