1 reviews | Active since Jul 2012
Nightmare in cancelling the mtn contract
I had a contract with MTN which ended in August 2018. When I call MTN to cancel I was then counter offered 500mb data for and the consultant said that should I wish to cancel I won’t be charged for 24 months subscription, I will be charged R39 and unbilled invoice only because this contract comes without device
I called beginning of this June 2019 to cancel, I was told that I will be charged for 24months. I asked for the call to be listened to and it confirms the above. Now they are willing to cancel but I need to pay R60 for the cancellation,in which i dont mind paying. I am saying to them that had the assisted me with this earlier, I would not have incurred the June debit order. I should not be paying for the June debit order, i did not even use the data allocated to it. I asked to speak to the team manager who cut the call and refuse to help. The contract is still not cancelled, can someone assist as i dont want to use mtn services anymore
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per the call recording the consultant did advise that if at any time you decide to cancel your contract, you will not be charged for the full 24 months, you will be charged a month's subscription, the current balance and the unbilled invoice.
I have tried to contact you for further assistance with no luck. I will however send you an email for a way forward and a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per the call recording the consultant did advise that if at any time you decide to cancel your contract, you will not be charged for the full 24 months, you will be charged a month's subscription, the current balance and the unbilled invoice.
I have tried to contact you for further assistance with no luck. I will however send you an email for a way forward and a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I would really appreciate if you could convert it to prepaid. The should not be any debit order nor allocation of data.
I would really appreciate if you could convert it to prepaid. The should not be any debit order nor allocation of data.