WC
WILLIAM C
1 reviews | Active since Sept 2021
06 Sept 2021, 17:49
nightmare from mtn
i was ****** from my 2 cells phones about a month ago i was informed by mtn that i had to blacklist the 2 hand sets and block the 2 sims cards and then get 2 new sim swops done at the mtn store. easy, done that and to my surprise mtn cant re-activate my 1 cell phone number which is used as my main business phone number since its been 30 days plus. after about 70 plus phone calls to them , dozens of emails and still no response. a total of 2 calls received from mtn about 2 weeks ago. visited their stores numerous times but they cant help as they can only log a ticket. then i was told my account was in arrears and had to pay it immediately and they will open the line and activate it and guess what the account was not in arrears and still not activated. then they deactivated all my lines only to reopen them a few days later but my main number that is used for business is still not activated. i am at a dead end road with mtn as no one from mtn can really tell me what is happening always one excuse after the other. im expecting my next bill as i was told in-store and this has to be paid or they will cut my other 5 lines on the network. i really and truly hope that no one else is or will be put through this nightmare im going through with mtn. thanks
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WILLIAM C's updateReviewer Update
01 Oct 2021, 09:01WC
WILLIAM C's update01 Oct 2021, 09:01
Reviewer Update
WC
WILLIAM C's updateReviewer Update
01 Oct 2021, 09:28its been 2 months now and mtn has still not been able to reactivate my main telephone number back on the mtn network. after having my phones ****** two month ago and mtn replacing my sim cards they cant seem to get my main number used for business back on the network. But thats not the the main issue, after numerous emails and hundreds of calls to them only one person has called me back and told me to go back to the store in tokai redo the sim swop which was not necessary. My business has lost so much revenue as no one can contact me as im self employed. this is the worst company i had to and still trying to deal with. Yet funny enough i had to pay my account of thousands of rands for the last two month other wise they cut all 6 contracts i have with them. the nightmare continues as im still battling to reach a manager or a supervisor to escalate the problem
WC
WILLIAM C's update01 Oct 2021, 09:28
Reviewer Update
its been 2 months now and mtn has still not been able to reactivate my main telephone number back on the mtn network. after having my phones ****** two month ago and mtn replacing my sim cards they cant seem to get my main number used for business back on the network. But thats not the the main issue, after numerous emails and hundreds of calls to them only one person has called me back and told me to go back to the store in tokai redo the sim swop which was not necessary. My business has lost so much revenue as no one can contact me as im self employed. this is the worst company i had to and still trying to deal with. Yet funny enough i had to pay my account of thousands of rands for the last two month other wise they cut all 6 contracts i have with them. the nightmare continues as im still battling to reach a manager or a supervisor to escalate the problem