1 reviews | Active since Jun 2016
Nightmare experience with MTN Staff
<p>MTN refused to cancel my data contract.I had a nightmare experience to cancel the contract.The manager Riaaz is extremely ***********,unproffesional and immature. Tygervalley branch staff is very unhelpfull and communicatin is non-existent.</p>
Good day Suzette,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service you received from the staff at the Tygervalley branch. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that your data contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Suzette,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service you received from the staff at the Tygervalley branch. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that your data contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
I phoned on the 15th of Feb to cancel data contract.Call ref no ********** . I phoned 02 March, 10th March to cancel.I visited Tygervalley branch every week and ask them to cancel.I paid an amount of R697.80 Receipt no PMT ********** and was told by Riaaz he will send an email to me.I went back 7 days later and then he told me that the contract was cancelled.I ask for a refund as I also gave a signed cancellation form on the 06th of May.MTN only wanted money for nothing in return.I did not used the sim card as I tried to cancel the data contract for 6 months.Terrible customer service.The cherry on the cake was when I left the Tygervalley branch Riaaz and the staff clapped hands as I walked out.
I phoned on the 15th of Feb to cancel data contract.Call ref no ********** . I phoned 02 March, 10th March to cancel.I visited Tygervalley branch every week and ask them to cancel.I paid an amount of R697.80 Receipt no PMT ********** and was told by Riaaz he will send an email to me.I went back 7 days later and then he told me that the contract was cancelled.I ask for a refund as I also gave a signed cancellation form on the 06th of May.MTN only wanted money for nothing in return.I did not used the sim card as I tried to cancel the data contract for 6 months.Terrible customer service.The cherry on the cake was when I left the Tygervalley branch Riaaz and the staff clapped hands as I walked out.