Nightmare experience getting a phone un blacklisted

<p>Be warned, there is a complete disconnect between MTN call centre and retail outlets as far as having a cell phone un blacklisted. No two agents or shop staff will provide you the same information. I waited from June 22nd till today July 18th to have the phone un blacklisted. Wait its not over, the agent said insert the sim card, switch on the phone and you are good to go. Not so fast Kowalsky ! Phone still showed no service and another agent told me to leave the phone off for 72 hours and then to fire it up. Shocking, shoddy service. Indifferent staff at MTN Waterfront. Overall extremely frustrating experience after the initial joy of finding my lost phone.</p>