Nightmare deja vu

8 calls later, my contract request still hasn't been looked into. 1stly a prepaid number can't call the contract helpline. They give you the number and say they can't transfer you... When they do transfer, you can't be assisted because your account is on the legacy system, you request for an apparent block to be removed they confirm it's been done only to follow up a week later and you starting from begin requesting the same block to be removed, they transfer you and the call gets cut. The cycle starts again....you request for a teamleader - Tamara- no difference. They can't help, they can't escalate, the team leader transfers you... Call gets cut ... No. Difference. Bad service on all levels. I'm still left wanting.

Nightmare deja vu!