Nightmare Contract Process

Honestly disappointed with the service I have received from MTN so far. 1) I waited almost 2 weeks for my contract to be processed when dealing with your online dept 2) I clearly told the consultant I wanted to keep my old number and she advised I needed to do this instore, yet when I tried to do it was advised it should have been ported at time of activating the contract.... this took an extra week to fix... 3) then I tried to convert my airtime from my contract into Bundles, only to call your call centre and be advised this is not an option on the Flexi R220 package. Yet, when I took the contract out I wanted the Smart XS, and the consultant told me to rather take the Flexi R220 package and that I would be able to convert to bundle, feel free to check Phone call recordings..... 4) I now have a look at my bill for this month, and apparently I need to pay R574.... so the contract I agreed to I pay R299... and you send me R220 air time monthly... but now you are charging me R574 this month... and have only sent me R154 airtime since activating my contract.... which by the way I can basically only call on because my Whatsapp's and Browsers only work when I am on Wifi....

Ready to cancel this contract and take my business to Vodacom!!!!