NIGHTMARE: CHANGE OF DEBIT ORDER DATE AND ACCOUNT- MTN still taking money from old account on incorrect date.

I am so disappointed and frustrated at MTN. I have tried all avenues to have this matter resolved and I am having so luck. On the 6th of October, I phoned in and changed my bank details and debit order date. It was so easy and I was so happy. Imagine my surprise when my OLD account was debited on the 25th as opposed to the 2nd. I phoned MTN and was advised that there is a 21 waiting day period to any request. I was frustrated as the consultant that I spoke to did not inform me of this. Anyways I accepted it and moved on assured that on the 2nd of December my next debit order would go off my new bank account.

However on the 26th of November 2021, my OLD bank account was debited again! I phoned MTN and was told by the consultant that he was not sure how or why this happened as clearly my bank details on the system are the new bank details, in fact his exact words were "I don't know how this happened", and that it says it should only be debited on the 2nd of December but he would log a query and I would hopefully get feedback as to how this happened. It is deeply concerning to me that MTN is still debiting my old bank account when it is no longer on their system.

Anyways we logged a query. I received an SMS today that the query is closed. Apparently you need to phone MTN if you want feedback on a query and they do not phone you to give feedback. Apparently the query was transferred to the wrong department and now needs to be sent to another department. 9 minutes on the phone and apparently the query has now been sent to the right department (I hope) and now I need to phone in a few days for feedback.

I think it is absolutely disgraceful that MTN continues to debit the incorrect account on the incorrect date. It is creating a great financial burden on me as I only get paid on the 2nd of each month now (hence why I moved the debit order now), I haven't budgeted to have the debit order go off in the last week before pay day as I have been assured on numerous occasions by MTN that the debit order will go off on the 2nd from the correct bank account. I am exceptionally frustrated that I have to keep phoning MTN to try and have this resolved. Please MTN do better and please debit my CORRECT account on the correct date.