1 reviews | Active since Dec 2015
Nightmare after nightmare
<p>Please note this is the 4th month that i have been billed incorrectly and its getting annoying and such an inconvenience for me. Please kindly investigate for me why i'm still being billed twice for insurance whereas the Appple iPhone 6s 16GB was canceled as it was replaced by Appple iPhone 6s 64GB.</p> <p>Please see the attached statements i received last night, i'm being billed R122.81 (Appple iPhone 6s 16GB) and R308 (Appple iPhone 6s 64GB.) which i have no idea why, the correct billing that i'm aware of is that of R308 for the Appple iPhone 6s 64GB.</p> <p>Your prompt response will be highly appreciated. </p> <p> </p> <p>Please note i can't be paying for 2 phones but i insured one phone</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1