Nightmare

<p>I contacted the MTN call center a few weeks ago, stating that I do not wish to renew my contract after the 24months are up.</p> <p>in that time I was not made aware that in by doing so my number will be terminated, and that I will lose all airtime and data (that I added via prepaid).</p> <p>My cellphone could not pick up any network, so I called through to the call center again via another cellphone. Reference nr: ********** 75</p> <p> </p> <p>i explained the situation to the call center operator but the I was told that it would only be sorted out within 7 working days? Honestly speaking this is the most ridiculous thing that I have ever heard. I further went on to explain that this number is used for business purposes and that I simply cannot wait this long in order to have the number reactivated.</p> <p> </p> <p>I then proceeded to speak to the manager on duty who told me that the person who initially took my call should have clearly stated that this would happen, but low and behold I was not informed of any of this including the fact that I have no oh so graciously lost my airtime and data that I paid for with MY money.</p> <p> </p> <p>Is this the way that MTN conducts its business?? Do you keep on staff, employees who cannot adequately explain details that in this case are rather significant? </p> <p> </p> <p>I would surely really like to ask you, "what now?". I have customers trying to reach me and no phone number for them to reach me on. So please tell me what now!!!! What will you do about the data and airtime that I have lost? </p> <p> </p> <p>I have been a loyal customer to MTN for quite a number of year now, but at the moment I feel that I would rather turn people away from the brand.</p> <p> </p> <p> </p>