Night Time Data a Sham

While browsing the net at mid-night, I was startled to receive a message that I'd depleted my monthly bundle as I was expecting that the mid-night bundle would be utilized as opposed to the monthly bundle. I lodged a complaint immediately with the service provider and was told that the issue is being dealt with. I followed up several times on the query without success, only a list of reference numbers and a promise that this had been escalated. The night shift data deal is a sham as it has happened on 2 occasions already, with approx a month in-between each incident, and the response has been the same (we are dealing with your query and have escalated it to our IT department). Once the latter was said, it seems as though from the service providers side, they took it that the ticket could be closed and no further info provided to the customer on status or remedial plans put in place. I received no further info on this accept on the times when I proactively followed up with them. The service provider does not seem to take seriously the contract between them and the customer as they make no effort to ensure that the queries logged are dealt with successfully, closed and ensuring the customer gets value for their money.