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Hello there, I REALLY DO NOT KNOW WHAT TO DO IN ORDER FOR MTN TO RESOLVE/KEEP ME UPDATED WITH THE QUERY I LOGGED. I'VE BEEN CALLING ENDLESSLY TO FIND OUT HOW FAR IN THE PROCESS MY QUERY IS AT, TO DATE I AM WAITING ON SOMEONE TO CALL ME BACK AS PROMISED. I SPOKE TO AN AGENT WHO ADVISED THAT SOMEONE BY THE NAME OF HERMAN WAS GOING TO CALL ME WITH SOME FEEDBACK OR RESOLUTION AND I AM STILL WAITING. NOW I TRY TO CONTACT CUSTOMER CARE AND I WAS HOLDING ON THE LINE FOR ALMOST 2HRS.