1 reviews | Active since Jun 2013
Night express???Never selected
i have a Samsung S4 and i am using a prepaid sim card so i buy airtime and Data. i've been buying data for over a year now and all of a sudden theres a new thing called night express that gives you data that you can only use from 12:00pm to 06:00am. there was never a option to request night express when buying normal Data every month. MTN has told me that it is something i selected and they cannot take it off. i asked them how on earth can it be something i selected when buying DATA because i have never seen it before. this **** started a few weeks ago. i now have over 700mb of data that i cannot use because its night express. i need MTN to take the night express ******* off my phone so that i can use the DATA for my daily things. who in there right minds will buy night express? i sleep between 12:00pm & 06:00am. i have been to MTN twice and all they can say to me is that its night express which i dont want at all. i have never selected any option for this night express ******* and need it off my phone ASAP. i cannot sit with over 700mb of data that i cant use during the day. does MTN expect me to be up at night checking my e-mails etc. i am not the only person with this complaint.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Activation of services are done on the customer side, once a service is bought by a customer we cannot reverse it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Activation of services are done on the customer side, once a service is bought by a customer we cannot reverse it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
