RW
Ryan W
1 reviews | Active since Oct 2017
07 Oct 2017, 01:58
Night express failure
So ive been with Mtn for 10years now and recently got an upgrade. 5gb anytime data and 5gb night time data. But for some reason anytime I stay up late specially to use this data it doesn't work. I just lost 800mb which was supposed to last me the rest of my cycle. Instead of taking the night data it took my normal data. *** is up with that this was now 1am in the morning. Mtn is failing us more and more each day. My number is ********** 943 I hope this can be resolved quickly
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MTN South Africa's replyOfficial
09 Oct 2017, 07:18Dear Ryan,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we have loaded a 2GB data bundle on the number as a goodwill gesture for the inconvenience caused.
With regards to the night express bundle the matter is currently under investigation and feedback will be provided once resolved. Herewith is your reference number SMC/***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply09 Oct 2017, 07:18
Official
Dear Ryan,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note we have loaded a 2GB data bundle on the number as a goodwill gesture for the inconvenience caused.
With regards to the night express bundle the matter is currently under investigation and feedback will be provided once resolved. Herewith is your reference number SMC/***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
RW
Ryan W's updateReviewer Update
21 Oct 2017, 09:34Its been 2 weeks now and I have not yet received any feedback. I have received the 2gb which is good but it did not resolve the problem. I had 4.96gb of night data that I could not use and wanted to make use off. Today I received my new bundle and my old data has expired so I lost about 5gb of data now. I wanted to use that data for updates and now have to use my daytime data to do so. I hope I get reimbursed for the 5gb I have now lost as this is not an error on my side.
RW
Ryan W's update21 Oct 2017, 09:34
Reviewer Update
Its been 2 weeks now and I have not yet received any feedback. I have received the 2gb which is good but it did not resolve the problem. I had 4.96gb of night data that I could not use and wanted to make use off. Today I received my new bundle and my old data has expired so I lost about 5gb of data now. I wanted to use that data for updates and now have to use my daytime data to do so. I hope I get reimbursed for the 5gb I have now lost as this is not an error on my side.