RR
Rockport R
1 reviews | Active since Nov 2017
12 May 2018, 05:31
Night express data not working,anytime data consumed
On the night of 11 and 12 May,the night express data was not working and my anytime data got depleted,my balance for night express is still at 9GB while my anytime data is at 667mb,over 7GB anytime data has been consumed during night time which should never happen, I need answers and data back!
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MTN South Africa's replyOfficial
22 May 2018, 21:02Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation will further investigate the depletion of data and provide you with the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply22 May 2018, 21:02
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation will further investigate the depletion of data and provide you with the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,