1 reviews | Active since Mar 2015
I am on contract and I get 500mb to use during the day and 500mb to use in the night time between 1am and 5am. I stay up to upgrade my phone apps during this time but i have noticed that my night express is not working as it should. when i upgrade, my day time data is charged and once that is finished, it then uses my airtime. I checked my balance and had no day time data left but night express was still on 500mb. I called twice with no resolve. its been over a week now and my nigh time is expiring on the 21st and i cant use it. MTN cant even help me. I spoke to Msizi on 27/09, he said it will be fixed in 24 hours but it wasnt. I then spoke to Thabisile on 3/10 . She said it will be fixed on 10/10 but still... no fix. I called again on 13/10 and Nokuthula said on 17/10 it will be fine. still nothing. I'm starting to think MTN cant do their work. please fix this. I pay every month and this is not what i pay for. I want to use my night express before it expires.
Good day Lebohang,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your data query was logged with our data technicians as per reference SMC/*** which was logged on 2017-10-13. Kindly be advised that we have sent an urgent follow up request to the technicians, requesting them to urgently speed up the investigation process and provide feedback.
Once feedback has been received, you will be notified via email to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Lebohang,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your data query was logged with our data technicians as per reference SMC/*** which was logged on 2017-10-13. Kindly be advised that we have sent an urgent follow up request to the technicians, requesting them to urgently speed up the investigation process and provide feedback.
Once feedback has been received, you will be notified via email to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
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