Night Express Data
Good Day
I have a contract with MTN, and all of a sudden i noticed that between 5am and 6am my day data is used not the night shift data. I called the call center and asked about this and i was told that times were changed. i then went on twitter and twitted that MTN went and changed night express data without notifying us, and the reason i took this contract was because i study at night, now i have to cut my study times short because of the night express times.
anyway mtn rep**** on my dm and was told that the night explress changed were only made for prepaid users and not contract users, a call was logged on my behalf SNC/***. 7 days latter i sent a dm asking for an update and the update was my query has been escalated. This morning i saw that the issue wasnt resolved, i sent another dm and this time i got a message from MTN saying that all customers were notified about these changes on the 26th November 2019.
Now it looks like MTN doesnt know whats happening. Can i get a clear answer? whether the times have been changed for Contract users or not? if they have been changed, can i be sent proof that i was notified of the changes? Its really not fair that at the time of signing up for this contract the hours were from 00:01am to 5:59am and now in the middle of the contract MTN decides to reduce the night express data by an hour?
regards Nyakallo
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Replies (2)
MTN South Africa's replyOfficial
20 Jan 2020, 12:31Good Day Nyakallo,
Thank you for the post.
Kindly note that the change to 04:59am applies to both Prepaid and Contract customers who purchase a night express bundle or have a promotional night express bundle. The below sms was sent to the numbers affected on the 26 November 2019 and it was automatically sent from the Network system:
"Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C"
We trust you will find the above in order.
Kind Regards,
MTN Complaints Management Team
Thank you for the post.
Kindly note that the change to 04:59am applies to both Prepaid and Contract customers who purchase a night express bundle or have a promotional night express bundle. The below sms was sent to the numbers affected on the 26 November 2019 and it was automatically sent from the Network system:
"Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C"
We trust you will find the above in order.
Kind Regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Jan 2020, 12:31
Official
Good Day Nyakallo,
Thank you for the post.
Kindly note that the change to 04:59am applies to both Prepaid and Contract customers who purchase a night express bundle or have a promotional night express bundle. The below sms was sent to the numbers affected on the 26 November 2019 and it was automatically sent from the Network system:
"Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C"
We trust you will find the above in order.
Kind Regards,
MTN Complaints Management Team
Thank you for the post.
Kindly note that the change to 04:59am applies to both Prepaid and Contract customers who purchase a night express bundle or have a promotional night express bundle. The below sms was sent to the numbers affected on the 26 November 2019 and it was automatically sent from the Network system:
"Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C"
We trust you will find the above in order.
Kind Regards,
MTN Complaints Management Team
Best regards,
's updateReviewer Update
31 Jan 2020, 10:32Good Day
i have never received the above mentioned sms from your automated network system, but last night i received one and it reads ..
Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36ym0rS for T&Cs
this raises many concerns?
Does this message that i received last night mean that i am supposed to be able to connect between 5am and 6am until the 2nd of March? because i am currently not able to use my night express data between 5am and 6am???
PLease look into this
i have never received the above mentioned sms from your automated network system, but last night i received one and it reads ..
Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36ym0rS for T&Cs
this raises many concerns?
Does this message that i received last night mean that i am supposed to be able to connect between 5am and 6am until the 2nd of March? because i am currently not able to use my night express data between 5am and 6am???
PLease look into this
's update31 Jan 2020, 10:32
Reviewer Update
Good Day
i have never received the above mentioned sms from your automated network system, but last night i received one and it reads ..
Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36ym0rS for T&Cs
this raises many concerns?
Does this message that i received last night mean that i am supposed to be able to connect between 5am and 6am until the 2nd of March? because i am currently not able to use my night express data between 5am and 6am???
PLease look into this
i have never received the above mentioned sms from your automated network system, but last night i received one and it reads ..
Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36ym0rS for T&Cs
this raises many concerns?
Does this message that i received last night mean that i am supposed to be able to connect between 5am and 6am until the 2nd of March? because i am currently not able to use my night express data between 5am and 6am???
PLease look into this