MK
Mpho K
1 reviews | Active since May 2015
13 May 2015, 06:54
Night Express
I am writing about the stupid night express thing from MTN. I purchased a tablet from MTN about 2 months ago. I was never told about this night express where by 50 % of data is during the day and the other at night. What ticks me off is that even when my data is depleted and I reload 50% goes to data I can only use between 12 am and 6 am. That is just absolute nonsense and as a consumer I find this unfair.
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 09:13Hello Mpho0210,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the night express is a promotion that it's running at the moment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the night express is a promotion that it's running at the moment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 09:13
Official
Hello Mpho0210,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the night express is a promotion that it's running at the moment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the night express is a promotion that it's running at the moment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,