1 reviews | Active since Apr 2015
Night data used but daytime data subtracted
During december i used the internet at around 2 am. I noticed instead of the data being removed from my after midnight package it was removed from my normal daytime package. I have phoned the call centre from december upto and including today, but no one can resolve this issue. I am always given a reference no and asked to call back a few days later. Why can they not check on the problem and get back to me. Today i was put on hold for over 20 minutes. It seems as though they dont know what they are doing. I eventually cut the call. second problem, about 4 months ago my debit order went of for over R1000.00 when it normally should have been R105.00. No one can give me an explaination for this. Totally disappointed with the service from the call centre
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the reason for the R1075.81 invoice is because you were charged for Packet Switch Data call (internet usage) and amount of R 850.83. As per reference number REQ:*** your night express might have depleted during the day but the billing department has confirmed that you did not incur extra charges for that , so no credit is due.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the reason for the R1075.81 invoice is because you were charged for Packet Switch Data call (internet usage) and amount of R 850.83. As per reference number REQ:*** your night express might have depleted during the day but the billing department has confirmed that you did not incur extra charges for that , so no credit is due.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***