KP
Kuberen P
1 reviews | Active since Mar 2018
25 May 2018, 08:50
Night data not activating. Simple problem to solve.
This is now the fourth time I am querying the same problem. THIS IS FOR ********** 647. PLEASE DO NOT CHECK ANY OTHER NUMBER.
Everytime this guy Eunice checks this problem, he always mentions my another contract number, even though I specifically make a comment not to check any other number. Its not difficult to understand the problem. Can someone else PLEASE have a look, as MTN customer care has been *********** in resolving this problem.
Night Data on ********** 647 does not activate when I use the internet from ********** 7. Do not mention any "slave" numbers as I know exactly how data share works. ********** 7 is the "MASTER" number! Night data does not activate on ********** 7.
Why does MTN offer night data on my contract if they don't know how to activate it? Each time I get a reference to a support ticket that closes and nothing is resolved.
4 times already and MTN can't resolve the same problem?????????????
How will MTN compensate me for all the previous months of lost night data for a service MTN could not provide?
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Replies (2)KP
Kuberen P's updateReviewer Update
25 May 2018, 09:45And please don't tell me that night data is "FREE"! It is included in the package and advertised as a package as 20GB ANYTIME DATA + 10GB Night Express. If night is "FREE", please provide link to where this is stated.
KP
Kuberen P's update25 May 2018, 09:45
Reviewer Update
And please don't tell me that night data is "FREE"! It is included in the package and advertised as a package as 20GB ANYTIME DATA + 10GB Night Express. If night is "FREE", please provide link to where this is stated.
MTN South Africa's replyOfficial
01 Jun 2018, 10:04Dear Kuberen,
Thank you for taking the time to chat to me today regarding this matter.
As per our discussion a few changes has been made and we need you test the night express bundle over the weekend and let me know of the outcome.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply01 Jun 2018, 10:04
Official
Dear Kuberen,
Thank you for taking the time to chat to me today regarding this matter.
As per our discussion a few changes has been made and we need you test the night express bundle over the weekend and let me know of the outcome.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,