Nhlanhla Zulu MTN 808 Manager is a lier

Honestly how can a manger of the MTN 808 lie so much Nhlahla Zulu, Phone lost insurance needs Itemised Billing report, called on the 10th got reference number with SAL of 48 hours. 48 hours later we call and ask to speak to manager, Nhlanhla Zulu pretends to be helping while he is lying. he even advised he is sending the ITB in 2 hours we will have it, then the email comes with the **** below.

From: Nhlahla Zulu [ MTN SA - CCI SA UMHLANGA PTY LTD ] <***> Sent: Thursday, 12 December 2019 1:54 PM To: Subject: ITB

Good Day.

I hope the email finds you well.

Please note that your invoice closes on the 16th of every month and for MTN to send your Itemised billing, we will need to wait for your current invoice to close.

I have escalated to Billing and this cannot be process at this time. Your invoice as per MTN billing cycles is still open.

Please advise the insurance department that ITB can only be emailed to you on the 16th and latest being the 18th. Regards. Nhlahla Zulu The MTN 808 Manager.