Newtown Junction staff attitude sucks

In all my years of being an MTN client I must say this has been the worst experience ever. My phone got ****** on Monday I went to MTN Newtown, no assistance -no empathy no sympathy all I found was *********** staff.I wonder if you know how many clients walks into the store and out again because of staff attitude, un educated and ignorance of the staff? Something to look at. I told the consultant my phone was gone is their anything MTN could assist me with he say I think you should go to the police station , like seriously think. I left the shop annoyed went back later to do a sim swap waited 25min for assistance left the shop without a sim swap. Went back the next day to block my phone and do a sim swap waited another 30min to be assisted because the guy in the shop is still training the lady that was with him has no rush in anything that she does, her attitude can **** u. The lack of interest un educated unfriendly and the list goes on. You have to think for the consultant I need the IM number of my phone she says to me I need to go to The Glen I'm in a MTN store now I must drive all the way to The Glen?? Now I have to think for you as a consultant this is an insult to your clients. I once went to the shop looking for a dual sim phone the lady told me to go to Vodcom or Cell C is that customer service? If I wanted to join Cell C or Vodacom I would have went their. Staff @ the Newtown branch needs to be thought 1- Customer service s****s 2- Showing of empathy and sympathy where needed 3- Interest in the clients need 4- Be fully trained to do their jobs

im actually ashamed to be an MTN client, that's why im not upgrading and cancelling my contract with MTN. I will cancel them one by one as they coming to an end.