1 reviews | Active since May 2015
New Zony Experia Z3 Compact screen crack
I took a new contract on15 February 2015 and my phone was only two months old then both screen was crack due to charging. I send the my Sony Experia Z3 compact for repairs on the 29.05.2015 at Westgate Mall branch , Mitchell's Plain,CT .I explain to the consultant that my phone was charging and my screen was crack back to front. The service provider MTN technical support has contact me only Monday,11.05.2015@15:45 pm an explain to me that the repair on both screens cost is over R3000.00. I spoke to a lady call Parmela that my phone is still under warranty .Since over 20 years at MTN service provider I never had a claim with all my Sony Xperia handsets. I ask Parmela if the phone when to Sony repair centre, Johannesburg and she acknowledge that it is at the repair centre. I did not receive any feedback till today.On the Technical Fault report it stipulates the term and condition that point 13. Repairs quotation are valid for a period 5 working days. I'm not happy with the service and paying for a phone that is not working.<br> <br> Regards,<br> Mario Heynes
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by the manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologise for any inconvenience this may have caused you.
Regards
Veronica
REQ:***