New system and trying to up grade?!?!?

Absolutely shocked by this service!!

I have been trying for 2 weeks to simply upgrade to a bigger package (yes more money) yet I am in the same position as when I started the process....

I have spoke to 5 consultants over the phone test cannot help me because the migrated my number to there new system,I have been in to 2 MTN stores a total of 5 times yet still not fix. I was told they would phone me at 5 today and no phone call!!!

To top it off when they migrated my number they some how put me me on a 24 month contract when previously it was simply a month to month basis....?!?! Sure the customer deserves to receive the contract so they know???

This is absolutely terrible service....all I want to do is upgrade my package and move on....pretty simple I rate!