New Simcard
We bought a new mtn simcard the 29/08/2017.
So we did all the Rica and stuff to register, After that we put airtime and data on the sim
After that nothing is working, No signal
So I phoned the mnt call centre and then the lady told me the number belong to CELL C and she cannot help me
So I ask her about the data and airtime and she look on the system and can see how many was loaded then she just tell me sorry for the loss
I ask het how is that possible that the number belongs to CELL C Then she told me if I want to I can phone them and she drop the phone
Bad service from Thandile and MTN
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
03 Sept 2017, 21:01Good day
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Please assist us with the cell number and sim card number purchased from the MTN store for the sim card.
Please notify us the store name where the sim card was purchased.
The cell number on Hello Peter do not correspond with the prepaid systems and no information can be picked up.
Once information is received we can take the second complaint further regarding the data and airtime loaded.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Sept 2017, 21:01
Official
Good day
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Please assist us with the cell number and sim card number purchased from the MTN store for the sim card.
Please notify us the store name where the sim card was purchased.
The cell number on Hello Peter do not correspond with the prepaid systems and no information can be picked up.
Once information is received we can take the second complaint further regarding the data and airtime loaded.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
04 Sept 2017, 17:02The number is **********
We did buy the sim card in damdoryn in hartbee****rt
's update04 Sept 2017, 17:02
Reviewer Update
The number is **********
We did buy the sim card in damdoryn in hartbee****rt
's updateReviewer Update
11 Sept 2017, 10:45and 7 days later and no response .....
's update11 Sept 2017, 10:45
Reviewer Update
and 7 days later and no response .....
's updateReviewer Update
20 Sept 2017, 12:01And still no RESPONSE FROM MTN..........
's update20 Sept 2017, 12:01
Reviewer Update
And still no RESPONSE FROM MTN..........
's updateReviewer Update
02 Oct 2017, 11:36Still no Response from MNT
's update02 Oct 2017, 11:36
Reviewer Update
Still no Response from MNT