DA
Don A
1 reviews | Active since Jul 2015
21 Jul 2015, 14:08
New Sim New Contract no MTN service
Upgraded to an LTE sim card and was charger R137.00 for new sim card, new sim has not been activated from 17th July to 21st July but were assured it would only take 24 hours, the manager at the shop in the Glen Shopping centre said she did not know when it would be activated as the call centre does not respond to the call logged. Their customer care could not help and the call centre does not answer so we are sitting with an upgrade a new sim and a new contract and no service MTN service does not exist.
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 11:37Hello DonAnd,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly supply the sim and cell numbers affected, and we will be able to assist with the activation. You can also contact the call centre (808) and have the activation done over the phone by providing said details.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly supply the sim and cell numbers affected, and we will be able to assist with the activation. You can also contact the call centre (808) and have the activation done over the phone by providing said details.
Regards
Mary
REQ:***
MTN South Africa's reply29 Jul 2015, 11:37
Official
Hello DonAnd,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly supply the sim and cell numbers affected, and we will be able to assist with the activation. You can also contact the call centre (808) and have the activation done over the phone by providing said details.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly supply the sim and cell numbers affected, and we will be able to assist with the activation. You can also contact the call centre (808) and have the activation done over the phone by providing said details.
Regards
Mary
REQ:***