NEW SIM-CARD CONTRACT ;......

hellopeter

One of MTN`s sales personal phoned saying my contract has expired and they would like to renew it for me. I just wanted a sim-card contract that I could renew as it belonged to an ex-girlfriend that I blocked.

I agreed to the contract and I would receive my new sim-card per courier in the next 10 to 15 days. It`s almost two months since If been waiting for the sim-card to arrive.

I contacted them, explaining the situation. After speaking to seven consultants after three phone calls I made and all three times the phone was put down in my ear or the calls was dropped. I couldn`t speak to a person in charge or a manager that could possibly help.

I`ve already paid for two month and here is another month end closing with no sim card in sight. They have to do an investigation and that would take 5 to 7 workdays. When they phone the first thing they say is that the phone call are recorded for future reference. The person I spoke to did listen to the recording, why would it still take 5 to 7 workdays for an investigation.

I would appreciate if anyone that can put some light onto this situation for me, please.

Thank you. Mr Tyrone Jacobs