1 reviews | Active since Jul 2011
New service provider in future
In June I could upgrade my data package. I went to mtn at kollonade shopping centre. Asked lady if they have stock of the Samsung tab 3 lite. She left and brought back the tab. After filling in all the paper work. I was told mtn are on strike, and the increase of R70 must be approved. Two weeks later I phoned, but no answer. I decided to ride to Kollonade shopping centre. Arriving there and waiting in que, I was told by consultant that it was approved but no stock on hand. I told her to cancel the contract, as Kwaggasrand, and Wonderpark are closer, and maybe have stock.<br> The Monday I sent a mail to mtn, asking if there is stock, at kwaggasrand. They rep**** yes. I went to the store, but the consultant said there is no stock, and he did not send the mail.<br> I then thought I will try Menlyn mtn, as my wife works there, and Neil assured her their is stock, will keep one for me. Jumped in car, and left for Menlyn, arriving there, offline, but he will process increase. After 3 hours I left for home, tired of waiting. Having the urge to upgrade on 19th July, I left for Menlyn mtn once again. Arriving there, after 4 hrs left, without tab, still waiting for increase now R 80. pathetic!!!
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the store management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the store management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
REQ:***
