New phone not working

Item: MTN South Africa
Rating: 2
Author: Chris S

Today, 12 Oct, I went to MTN Soneike to update my contract and get a new phone. All good so far. I selected the Xiomi Mi 4. I have previous good experience with this phone - so I selected it again. The trouble is that my new handset only had 26 of the normal 40 (from previous experience!) pre-installed apps. Also missing its keyboard "app"!!! - I kid you not. So I took it back immediately. I have regularly dealt with MTN Soneike (Kuilsrivier) and only had good experiences there. What does bother me is that their contact cell no. per contract pages is wrong (phoned and got to a private number) and the number Google gives me does not get answered. So to be fair MTN Soneike get 4 stars; but the quality of handsets they are selling gets only one star today!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 Oct 2016, 13:34

Good day Chris,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised all Specifications and applications are done by the manufacturer of the handset.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Bronwyn

REQ:***

Best regards,

MTN South Africa's reply13 Oct 2016, 13:34

Official

Good day Chris,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised all Specifications and applications are done by the manufacturer of the handset.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Bronwyn

REQ:***

Best regards,

Chris S's updateReviewer Update

14 Oct 2016, 08:01

Hi Bronwyn. The guys at MTN Soneike fixed up the phone.

Mybe you could encourage them to check their phone numbers and update to the internet searches where necessary, please..

Thanks

Chris S's update14 Oct 2016, 08:01

Reviewer Update

Hi Bronwyn. The guys at MTN Soneike fixed up the phone.

Mybe you could encourage them to check their phone numbers and update to the internet searches where necessary, please..

Thanks