New phone not received after 4 weeks
App**** for a contract phone (Samsung Note 8) on which was approved on the 21st of August. and I recieved communication that phone will be sent by courier. Today, 4 weeks later I still haven't received the phone and all means to try and reach MTN have hit dead ends. I'm not a happy customer and I want to cancel this deal.
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Replies (1)'s updateReviewer Update
18 Sept 2018, 10:27I contacted MTN Direct on ********** 3667 as directed in the official reply from MTN on this review, only to be taken from pillar to post with line transfers and ended up at some MTN agent who had no idea why was I transferred to them. Thank you MTN for treating me the way you did as a new potential customer; I would have fallen into the pitfall of giving you business whilst you don't put your customers first. I will go spend my heard earned cash elsewhere.
's update18 Sept 2018, 10:27
Reviewer Update
I contacted MTN Direct on ********** 3667 as directed in the official reply from MTN on this review, only to be taken from pillar to post with line transfers and ended up at some MTN agent who had no idea why was I transferred to them. Thank you MTN for treating me the way you did as a new potential customer; I would have fallen into the pitfall of giving you business whilst you don't put your customers first. I will go spend my heard earned cash elsewhere.