1 reviews | Active since Jun 2016
New phone - no connection for 5 days
<p>I purchased a new phone and received a new sim, which is smaller than our current sim. I therefore had to do a sim swap. I contacted the activation number call centre on Monday. It is Thursday and I haven't been able to connect. Every call I am advised - 2 to 24 hours... this is very frustrating and I don't feel like MTN is providing a service to their customers.</p> <p>Please, as asked so many times before, activate the sim so that we can start receiving and making calls.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have evaluated your account and picked up that sim swap was done but not active on the network i have logged an urgent request to system administrators to process it REFno:REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have evaluated your account and picked up that sim swap was done but not active on the network i have logged an urgent request to system administrators to process it REFno:REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
I received a call from Mike, explained the issue, answered numerous questions. Was promised a call back - nothing.
I'm wondering if the call was received so that they could post on Hello Peter that they called.
We are now left with a cellphone which we are unable to use, but are paying for. It has been more than a week and our patience has worn thin.
Please send me the contact details to have this contract cancelled and the phone uplifted. Maybe someone else can have more luck with obtaining service from MTN.
I received a call from Mike, explained the issue, answered numerous questions. Was promised a call back - nothing.
I'm wondering if the call was received so that they could post on Hello Peter that they called.
We are now left with a cellphone which we are unable to use, but are paying for. It has been more than a week and our patience has worn thin.
Please send me the contact details to have this contract cancelled and the phone uplifted. Maybe someone else can have more luck with obtaining service from MTN.