IL
Ivan L
1 reviews | Active since Sept 2011
14 Jul 2015, 12:00
New phone has been in repairs for 3 months!
Took a contract to get iPhone 6, and it was faulty, brought it back within 7-14 days! This was about 3 months ago!<br> <br> Still no feedback? and MTN expect us to to for the phone when there IS no phone? Brand new phone? <br> <br> Please send us some feedback, the call centres can take hours to answer!
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 14:41Hello Ivanliao,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to get feedback on the progress of the repairs, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to get feedback on the progress of the repairs, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply03 Aug 2015, 14:41
Official
Hello Ivanliao,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to get feedback on the progress of the repairs, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to get feedback on the progress of the repairs, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***