NEW PHONE DAMAGED-NOT REPLACED-SHOCKING ATTITUDE

We recently upgraded our cell to Iphone6s, 2nd day of having the phone-the touch screen did not work and was unable to access any contacts or messages. Took the phone back to Benmore branch-after several calls and e mails-a week later they inform us the phone has not been assessed and procedures need to be followed.<br> It has now been 2 weeks without the new phone and area manager does not return messages or try and assist.<br> It is a brand new phone which should have been replaced. The manager does not try and assist in any way-only excuses. The customer service is non existent and now we are paying for something we don't even have use of.