fM
farzana M
1 reviews | Active since Oct 2017
03 Oct 2017, 09:35
New Online Contract
on the 25.09.2017 and agent from ONLINE DIRECT (LINDIWE MDLULI) called me and confirmed that my contract was approved, she would call me back on the 26.09.207 to confirm my bank details as I did not have it with me, to date no feedback on this contract, I have called several times for assistance and let me tell you ********** 622 and ********** 667 all agents are useless, no nothing, not helpful at all.
Lady by the name of NAMITHA hung up on me, you should be fired, after I told you I have been moved my place to place, holing on for more that 45 minutes and you cut me off,
I WANT TO KNOW THE STATUS OF MY APPLICATION,
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MTN South Africa's replyOfficial
05 Oct 2017, 21:51Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Oct 2017, 21:51
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,