New MTN ****

It's just astounding how they come up with charges/fees and balances out of thin air and expect you to pay for it. I was due for an upgrade in December 2020 at which point I decided to hold off for a while as things were a bit uncertain. I then proceeded to do the upgrade in middle February and have been paying diligently (have not missed a single payment). Last month unfortunately due to circumstances I missed my payment but made arrangements for the payment this month. This month, however, out of nowhere I received a triple debit order and I'm told I'm still in arrears. When I queried this I was told it's because my account has been in arrears since February (which makes no sense as I only got my new contract then). I was apparently supposed to pay an upfront upgrade fee (that nobody told me about and which I have never had to do) and my account has been in arrears ever since... and now after 5 months of being debited my normal premium... I am suddenly triple debited because I missed 1 payment... If I knew MTN was running these ****s I would never have renewed my contract.