New MTN Insurance Process
<p>I was shocked to learn yesterday at MTN N1 City Mall that the insurance process has changed and it is not advisable to do a claim t at store level as it can take months to process a claim this way. You now have to now fill in forms, request a copy of the police avadavat and email a copy of your ID ********** or call ********** who takes forever to answer a call. I emailed the said documents and still haven’t had any response or confirmation that any email was received. All this without letting the clients know that there is a change in process, I am a paying client that wants to know what I am paying for.</p> <p> </p> <p>Devices has become an intricate part of daily life and business especially, we cannot afford to be without it for two weeks. This is how long this entire process is going to take I was informed L</p> <p> </p> <p>I will keep an eye on this an update on the progress.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Mtn Insurance has been outsourced to the company called Pinnacle Marketing. All Insured customers were informed about this change last year December. To contact the Pinnacle Contact Centre please dial ***. This however does not change your cover.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Mtn Insurance has been outsourced to the company called Pinnacle Marketing. All Insured customers were informed about this change last year December. To contact the Pinnacle Contact Centre please dial ***. This however does not change your cover.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
I am delighted to inform MTN that my issue has been resolved by Junaid Basson, what an interesting and cheerful character to deal with. Not only did he remove all stress, but also made me feel that I am an important client that deserves excellent service. Once I made contact with Junaid Basson I could relax, I received continuous updates and swift confirmation that my claim was settled and my devise was on route. My devise was delivered within 48 hours, well done young man, MTN/Monitor should be proud to have you on their team
I am delighted to inform MTN that my issue has been resolved by Junaid Basson, what an interesting and cheerful character to deal with. Not only did he remove all stress, but also made me feel that I am an important client that deserves excellent service. Once I made contact with Junaid Basson I could relax, I received continuous updates and swift confirmation that my claim was settled and my devise was on route. My devise was delivered within 48 hours, well done young man, MTN/Monitor should be proud to have you on their team